Refund policy

Return & Refund Policy

Last Updated: September 2026

At QEVYRO, we aim to provide quality electronic products and a smooth shopping experience. Please read the following policy carefully before placing your order.

1. Return Eligibility

A product may be eligible for return if:

  • The product is received damaged or physically broken.

  • The product is defective or not working upon delivery.

  • The wrong product has been delivered.

  • The product received is materially different from the product ordered.

Return requests must be raised within 24 hours of delivery.

2. Unboxing Video

For electronic products, customers are strongly advised to record a continuous unboxing video from the moment the package is opened.

The video should clearly show:

  • The shipping label

  • The package condition

  • The product and accessories

  • The issue/defect, if any

An unboxing video may be required to verify claims involving damage, missing items, or wrong products.

3. Non-Returnable Situations

Returns may not be accepted when:

  • The product has been physically damaged by the customer.

  • There are signs of misuse, modification, liquid damage, or unauthorized repair.

  • The product is returned without its original accessories where applicable.

  • The issue is caused by normal wear and tear.

  • The customer simply changes their mind, where the product is marked as non-returnable on its product page.

  • The return request is made after the applicable return period.

4. Return Process

To request a return:

  1. Contact QEVYRO customer support.

  2. Provide your Order ID.

  3. Explain the issue clearly.

  4. Provide photographs/videos when requested.

  5. Our team will review the request.

  6. If approved, return instructions will be provided.

Please do not send any product back without receiving return instructions from QEVYRO.

5. Replacement

Where a product is found to be defective, damaged, or incorrectly delivered, QEVYRO may provide a replacement subject to product availability and verification.

If the same product is unavailable, QEVYRO may offer an alternative resolution or refund, as applicable.

6. Refund Policy

Approved refunds will generally be processed after the returned product has been received and inspected.

For eligible prepaid orders, refunds will normally be issued to the original payment method.

For Cash on Delivery orders, QEVYRO may request valid bank/UPI details for processing an eligible refund.

Refund processing and bank/payment-provider settlement times may vary.

7. Shipping Charges

Original shipping charges, COD charges, or other applicable fees may be non-refundable unless the return is due to:

  • A defective product

  • A damaged product received during delivery

  • An incorrect product being delivered

  • Another issue attributable to QEVYRO

8. Order Cancellation

Orders may be cancelled before dispatch, subject to the order's processing status.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer should contact QEVYRO support for available options.

9. Refused or Undelivered Orders

Customers should ensure that the provided delivery address and contact details are correct and that someone is available to receive the order.

Repeated refusal of delivery, incorrect address information, or failure to accept a confirmed order may affect eligibility for future Cash on Delivery orders.

10. Warranty

Some products may carry a manufacturer or seller warranty. Warranty availability and duration will be specified on the relevant product page.

Warranty does not normally cover damage caused by misuse, accidental damage, unauthorized modification, liquid damage, or normal wear and tear.

11. Contact Us

For return, replacement, or refund-related queries, please contact QEVYRO through the customer-support details provided on our website.

QEVYRO
Smart Tech. Better Tomorrow.