Shipping policy

Shipping Policy

Last Updated: September 2026

At QEVYRO, we aim to deliver your orders safely and within the estimated delivery timeframe provided at checkout.

1. Order Processing

Orders are generally processed within 1–2 business days after successful order placement.

For Cash on Delivery orders, processing may begin after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

2. Shipping Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery to remote areas may take additional time.

The estimated delivery date shown during checkout is an estimate and may vary due to circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

QEVYRO may offer free shipping on selected products, orders, locations, or promotional campaigns.

4. Delivery Areas

We aim to deliver products across serviceable locations in India.

Delivery availability depends on the courier network and the pincode entered at checkout.

If a location is not serviceable, the order may not be accepted or may be cancelled with an appropriate refund where applicable.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.

Customers can use the tracking information to monitor the shipment's progress.

6. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its operational policy.

Customers should:

  • Provide a complete and accurate delivery address.

  • Keep their phone number active.

  • Answer calls from the courier when necessary.

  • Be available to receive the package.

Failure to receive a confirmed order may result in the package being returned to QEVYRO.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

  • Name

  • Mobile number

  • House/Flat number

  • Street/Locality

  • City

  • State

  • Pincode

QEVYRO may not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

8. Delayed Deliveries

Occasionally, deliveries may be delayed due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier operational issues

  • Transportation disruptions

  • Incorrect address information

  • Remote-area delivery

  • Government restrictions

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers in tracking delayed shipments.

9. Damaged Package

If the package appears seriously damaged at the time of delivery, customers are advised to:

  1. Take photographs of the package before opening it.

  2. Record an unboxing video while opening the package.

  3. Check the product and accessories.

  4. Contact QEVYRO customer support as soon as possible.

Damage-related claims may require photographs, videos, order details, and other information for verification.

10. Missing or Incorrect Product

If you receive an incorrect product or an item is missing from your package, contact QEVYRO customer support within 48 hours of delivery.

Please provide your Order ID and supporting photographs/videos when requested.

We will review the claim and provide an appropriate resolution where the claim is verified.

11. Cash on Delivery Orders

For COD orders, QEVYRO may contact customers to verify the order before dispatch.

Repeated refusal of confirmed COD orders or failure to accept deliveries may result in COD being restricted for future orders.

12. Returned-to-Origin (RTO) Shipments

If an order cannot be delivered and is returned to QEVYRO by the courier, the customer may contact customer support regarding the available options.

Additional shipping or handling charges may apply for re-shipping an RTO order, where permitted and applicable.

13. Changes to Shipping Policy

QEVYRO may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

14. Contact Us

For questions regarding shipping, delivery, tracking, or an order, please contact QEVYRO through the customer-support details provided on our website.

QEVYRO
Smart Tech. Better Tomorrow.